Conference Presentation

Growing Customers Successfully

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This Keynote is sponsored by Teleperformance. 

Why Growing Customers Will Become the New Mission for Services and How Its Pursuit Will Redefine the Shape of Your Company. 

Whether you are a traditional on-premise company looking for more top-line revenue, a hot cloud company looking to accelerate growth and profits, or a company with one foot in each camp, learning to systematically grow customers will become a new strategic imperative. This will not only change company priorities, it will actually change how the company thinks and operates.

In this session you will learn more about:

  • The critical factors that are driving this financial imperative in both asset and XaaS business models.  
  • A simple model for gauging the economic power of growing customers on your top and bottom line.
  • The end-to-end cycle of growing customers. While customer success organizations will clearly be an important player, this imperative will affect not only every services function but every organization in the entire company, including R&D and Sales.  
  • Why "improved customer business outcomes" is the key unifying message both internally and with customers.
  • Why companies who are effective at systematically growing customers will leave their less-effective competitors in the dust.
  • How you and your service organization fit into the big picture, and the strategic role you can play in helping your company.


Presented By:

JB Wood

President & CEO, Technology Services Industry Association (TSIA)

Publish Date: October 19, 2015

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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