From Log Data to Visual Analytics: Creating Customer Value from Chatty Systems

The world we work in is changing. Where and how we work is changing. Healthcare and other industries continue to drive towards cost efficiencies, doing more with less or getting more for the same investment. Konica Minolta is innovating with today's technologies to help its customers maximize the return on their capital investments by creating products and services that improve performance, workflow, accuracy, and efficiency. Konica Minolta's AeroRemote Insights is a cloud-based business intelligence tool designed specifically for radiology managers and others responsible for the productivity of the radiology department.

This easy-to-use analytical dashboard helps facilities better manage their digital radiography assets and personnel by providing intuitive and informative views of procedure volume, staff performance, and imaging system health. These simple visualizations of often complex data enable managers to make valuable workflow decisions whenever they need and wherever they are. Data analytics is a great way to add value to service offerings and generate more revenue. Identifying customer needs, developing the data collection capability, and creating usable visualizations took significant planning and iterations but yielded a new service that differentiates Konica Minolta from the competition, helping us sell more service contracts and subscriptions as well as more product.