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Conference Presentation

Field Services Keynote: The Emerson Journey: Driving Customers to Top Quartile Performance through Packaged Outcome Based Services

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Today's industrial customers are challenged with achieving top quartile performance through meeting the relentless objectives of minimizing process variability, reducing operational costs, reducing operational risk, and increasing safety and plant availability. In order to achieve this level of performance our customer's supply chain behavior is changing from product and technology need based, to problem solving solutions and expertise based, that ensure plant assets better perform with an improved return on investment.

Emerson's Global Lifecycle Service Council has embarked on a strategic transformation of helping its customers achieve these objectives through reengineering its product lifecycle service offerings. It is a journey that is anchored within a B4B outcome engineering framework that extends across the business enterprise. As a market leader in its field, this journey also has risks that span from meeting the right customer outcome to the challenge of improving its own profitability and performance.

Presented By:

Denny Cahill

VP, Global Lifecycle Services, Emerson Process Management

Publish Date: May 6, 2016

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