Conference Presentation

Extreme Automation's Impact on Hardware Organizations

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

For the typical hardware manufacturer, approximately 75% of their total service delivery costs reside in the on-site channel. Given this disproportionate cost, most organizations solely focus on shifting incidents to less-expensive channels and underinvest in the on-site service delivery channel. However, is that the best approach? Many organizations are considering investments in technology to help them in their drive for productivity, service quality and revenue. In addition, hardware manufacturers are also interested in how to leverage their install base for consumption analytics and product usage in the development of new offers. During this Power Hour, we will discuss how technology can be applied in field services to improve key operating metrics leading to better financial performance.

Presented By:

Vele Galovski

VP Research, Field Services, TSIA

Publish Date: May 1, 2017

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 technology and services leaders rely on TSIA insights every day.