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For the typical hardware manufacturer, approximately 75% of their total service delivery costs reside in the on-site channel. Given this disproportionate cost, most organizations solely focus on shifting incidents to less-expensive channels and underinvest in the on-site service delivery channel. However, is that the best approach? Many organizations are considering investments in technology to help them in their drive for productivity, service quality and revenue. In addition, hardware manufacturers are also interested in how to leverage their install base for consumption analytics and product usage in the development of new offers. During this Power Hour, we will discuss how technology can be applied in field services to improve key operating metrics leading to better financial performance.
VP Research, Field Services, TSIA
Publish Date: May 1, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.