Conference Presentation

Enabling Customer Success through a Proactive and Responsive Support System

This report is for Support Services members only

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 Enabling a proactive support experience is a key trend in the industry, and customers are not only willing to pay for it, but demand that level of service. As practitioners of customer success, TSIA members know that automated proactive services cannot only provide better customer experience, but also reduce costs by preventing outages. In this session, Avaya will share how they’ve identified and responded to opportunities to provide proactive services. The presentation will include issue identification, approach to resolution, implementation, and results from several use cases.

 

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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