Tom Rich is the senior vice president of operations for TSIA. In this role, he oversees the strategy and implementation of information technology to optimize member engagement and consumption of TSIA programs and content. He is also responsible for the finance, human resources, and legal functions for the company.
Over his 30-year career in the technology industry, Tom has acquired deep insights into the knowledge infrastructure of the IT sector and shared his expertise with senior management teams throughout the industry. Prior to TSIA, he was a regional vice president at TNS Prognostics, one of the leading worldwide providers of survey-based research and consulting to the IT industry. In that capacity, he provided strategic counsel to CEOs and executive management in the formulation of organizational change action plans in response to customer, partner, and employee feedback. Over that same period, he was a frequent speaker at industry conferences and in executive suites on the topic of customer satisfaction and loyalty. Earlier in his career, while in senior marketing and sales positions in project management and CRM software companies, he played key roles in building and growing installed-base account management programs.
In his role at TSIA, Tom aims to provide the best experience for TSIA employees by ensuring they have the tools and resources they need to better serve TSIA members and partners.
Tom holds a bachelor of science degree in operations research from Yale University, and served in the U.S. Navy and the U.S. Naval Reserve, where he attained the rank of Captain.