Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's Support Services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.
She brings with her to TSIA nearly 30 years of systems integration, operations, and customer success and support experience. Throughout her career, Judith has held various positions where she was responsible for supervising and coordinating multiple functional, strategic, organizational development, and technical work streams. Prior to TSIA, Judith was the senior vice president of global customer success for Approva Corporation, where she led her team to win three consecutive TSIA STAR Awards in various customer support-related categories. Prior to Approva, Judith held key customer roles at Oracle and the International Monetary Fund.
Judith frequently shares her knowledge, best practices, and personal experiences through various publications, research reports, public speaking engagements, and regular article contributions to the TSIA blog. She is dedicated to helping today's technology and services organizations modernize their operation, improve their overall customer experience, and develop proactive support in response to the changing customer expectations and trends occurring throughout the technology industry.
Leveraging AI to Automate Support
How is AI going to change technical support? Are chat bots going to replace employees? Join us to get answers to these questions and more.
Measuring Your Support Organization: How Do You Compare?
Join us for support metric trends and data from TSIA’s Support Services Benchmark Survey and find out how you compare to your industry peers.
Virtual Summit: Measuring and Improving Self-Service Success and Deflection
Join TSIA and our partners for this free interactive virtual summit as we share key practices and metrics for measuring success and deflection.
Building a Foundation for Transformative Self-Service
Learn the vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business.
The State of Support Services: 2018
Annual report documenting major trends and disruptions in support services and highlighting the support services research plan for 2018.
The State of Support Services 2018
Join us for this annual webinar to see what’s trending in support services and learn how you support organization can be even more successful in 2018.
Top 5 Digital Transformation Trends in Customer Service
Learn how to harness digital transformation to improve customer experience.
Drive Positive Results with Analytics Usage in Support
Get findings from TSIA’s Analytics Usage in Support survey and see how support orgs can drive positive results using analytics tools and staff.
How to Identify, Score, and Monitor Your Social Customers
Learn how to create a strategy to measure social sentiment and identify sphere of influence for customers with TSIA’s new Social Engagement Rating.
TSIA Webinar: The Modern Support Service Organization: Trends, Challenges, and Opportunities
Learn the top challenges support leaders are facing and find out which topics are hot in the world of support services.
Delivering Proactive Customer Service: Is Your Organization Ready?
Learn how new strategies, processes, and technology can help your organization shift from reactive to proactive customer service delivery.
Support Services Pulse Session: The State of Support Services 2017
Join us to learn what key industry trends are impacting support services in 2017 and the new capabilities needed to drive support transformation.
Gain direct access to TSIA’s research executives and thought leaders to get the outcomes you want faster.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.