Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's Support Services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.
She brings with her to TSIA nearly 30 years of systems integration, operations, and customer success and support experience. Throughout her career, Judith has held various positions where she was responsible for supervising and coordinating multiple functional, strategic, organizational development, and technical work streams. Prior to TSIA, Judith was the senior vice president of global customer success for Approva Corporation, where she led her team to win three consecutive TSIA STAR Awards in various customer support-related categories. Prior to Approva, Judith held key customer roles at Oracle and the International Monetary Fund.
Judith frequently shares her knowledge, best practices, and personal experiences through various publications, research reports, public speaking engagements, and regular article contributions to the TSIA blog. She is dedicated to helping today's technology and services organizations modernize their operation, improve their overall customer experience, and develop proactive support in response to the changing customer expectations and trends occurring throughout the technology industry.
TSIA Support Services Benchmarking
This report explains the critical role the TSIA Support Services Benchmark process can play in driving organizational transformation.
The State of Support Services: 2019
This paper identifies major trends in support services, and discuss key service capabilities needed within support services organizations.
IS 2019 THE YEAR OF THE HUMAN?
Join us for an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.
The ROI of Building a Powerful Employee Culture
Join us for this 3-hour virtual summit as we discuss how to drive the notion that every employee is critical to owning the success of the customer.
The State of Support Services 2019
Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.
Building an Employee Loyalty Program: Why It Matters
Join us to learn tips and techniques to keep support employees highly engaged and invested in their support career.
The Building Blocks of a Unified Customer Experience
Discover how departments can collaborate and gain a unified view of the customer journey.
Leveraging AI to Automate Support
How is AI going to change technical support? Are chat bots going to replace employees? Join us to get answers to these questions and more.
Measuring Your Support Organization: How Do You Compare?
Join us for support metric trends and data from TSIA’s Support Services Benchmark Survey and find out how you compare to your industry peers.
Virtual Summit: Measuring and Improving Self-Service Success and Deflection
Join TSIA and our partners for this free interactive virtual summit as we share key practices and metrics for measuring success and deflection.
Building a Foundation for Transformative Self-Service
Learn the vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business.
The State of Support Services: 2018
Annual report documenting major trends and disruptions in support services and highlighting the support services research plan for 2018.
Gain direct access to TSIA’s research executives and thought leaders to get the outcomes you want faster.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.