Judith Platz

VP, Support Services Research

Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's Support Services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.

Judith Platz

Judith Platz Talks About Support Services

Strategic Services Journey Map

Top Support Services Strategic Services Engagements

  • Transforming Support Organizations
  • Support Services Knowledge Management
  • Support Services Talent
  • Motivating Support Services Teams
  • Building Best-in-Class Support Service Organizations
  • Support Channel Delivery Best Practices
  • Proactive Engagement Models
  • Best-in-Class Voice of Customer Programs

See What I'm Up To

Check out the most recent support services resources.

December 06

How Support Services can Safely Help Sales, Their Customers, and Themselves Too

Learn why having your support team assist sales is good for your company and your customers and get actionable takeaways to implement with your team.

December 05

A Masterclass in AI-Enabled Support Transformation

Join us to hear how to leverage your AI to reduce case resolution time by growing successful customer self-service.


Elevating CX with Cloud-Based Remote Support: Dell's IT Transformation

Join TSIA, Dell, and ScreenMeet to see how Dell Digital transformed to deliver an elevated customer experience with enterprise remote support.

Research Report

TSIA Support Services Benchmarking

This report explains the critical role the TSIA Support Services Benchmark process can play in driving organizational transformation.

Research Report

The State of Support Services: 2019

This paper identifies major trends in support services, and discuss key service capabilities needed within support services organizations.



Join us for an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.


The ROI of Building a Powerful Employee Culture

Join us for this 3-hour virtual summit as we discuss how to drive the notion that every employee is critical to owning the success of the customer.


The State of Support Services 2019

Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.


Building an Employee Loyalty Program: Why It Matters

Join us to learn tips and techniques to keep support employees highly engaged and invested in their support career.


The Building Blocks of a Unified Customer Experience

Discover how departments can collaborate and gain a unified view of the customer journey.


Leveraging AI to Automate Support

How is AI going to change technical support? Are chat bots going to replace employees? Join us to get answers to these questions and more.


Measuring Your Support Organization: How Do You Compare?

Join us for support metric trends and data from TSIA’s Support Services Benchmark Survey and find out how you compare to your industry peers.