Judith Platz

VP, Support Services Research

Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's support services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.



Judith Platz

Judith Platz Talks About Support Services

 
 
Strategic Services Journey Map

Top Support Services Strategic Services Engagements

  • Transforming Support Organizations
  • Support Services Knowledge Management
  • Support Services Talent
  • Motivating Support Services Teams
  • Building Best-in-Class Support Service Organizations
  • Support Channel Delivery Best Practices
  • Proactive Engagement Models
  • Best-in-Class Voice of Customer Programs
 
 

See What I'm Up To

Check out the most recent support services resources.


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Webinar

Building a Foundation for Transformative Self-Service Webinar

Learn the vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business.

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Research Report

The State of Support Services: 2018 Research Report

Annual report documenting major trends and disruptions in support services and highlighting the support services research plan for 2018.

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The State of Support Services 2018 Webinar

Join us for this annual webinar to see what’s trending in support services and learn how you support organization can be even more successful in 2018.

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Top 5 Digital Transformation Trends in Customer Service Webinar

Learn how to harness digital transformation to improve customer experience.

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Drive Positive Results with Analytics Usage in Support Webinar

Get findings from TSIA’s Analytics Usage in Support survey and see how support orgs can drive positive results using analytics tools and staff.

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How to Identify, Score, and Monitor Your Social Customers Webinar

Learn how to create a strategy to measure social sentiment and identify sphere of influence for customers with TSIA’s new Social Engagement Rating.

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The Modern Support Service Organization: Trends, Challenges, and Opportunities Webinar

Learn the top challenges support leaders are facing and find out which topics are hot in the world of support services.

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Delivering Proactive Customer Service: Is Your Organization Ready? Webinar

Learn how new strategies, processes, and technology can help your organization shift from reactive to proactive customer service delivery.

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Support Services Pulse Session: The State of Support Services 2017 Webinar

Join us to learn what key industry trends are impacting support services in 2017 and the new capabilities needed to drive support transformation.

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Research Report

The State of Support Services: 2017 Research Report

Annual report documenting major trends and disruptions in customer success and highlighting the support services research plan for 2017.

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Achieving Customer Outcomes with Outsourced Support Webinar

Learn best practices and benefits of outsourcing support, as well as common mistakes to avoid.

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Customer Effort: How to Drive the Experience Your Customers Expect Webinar

See which key customer effort metrics your support organization should be measuring to increase customer loyalty and satisfaction.