Judith Platz

VP, Support Services Research

Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's Support Services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.

Judith Platz

Judith Platz Talks About Support Services

Strategic Services Journey Map

Top Support Services Strategic Services Engagements

  • Transforming Support Organizations
  • Support Services Knowledge Management
  • Support Services Talent
  • Motivating Support Services Teams
  • Building Best-in-Class Support Service Organizations
  • Support Channel Delivery Best Practices
  • Proactive Engagement Models
  • Best-in-Class Voice of Customer Programs

See What I'm Up To

Check out the most recent support services resources.



Join us for an in-depth look at the difference between intelligence and cognition, and what this means for the future of human customer support.


The ROI of Building a Powerful Employee Culture

Join us for this 3-hour virtual summit as we discuss how to drive the notion that every employee is critical to owning the success of the customer.


The State of Support Services 2019

Learn which support services trends are driving growth and transformation this year and find out which capabilities will be necessary for success.


Building an Employee Loyalty Program: Why It Matters

Join us to learn tips and techniques to keep support employees highly engaged and invested in their support career.


The Building Blocks of a Unified Customer Experience

Discover how departments can collaborate and gain a unified view of the customer journey.


Leveraging AI to Automate Support

How is AI going to change technical support? Are chat bots going to replace employees? Join us to get answers to these questions and more.


Measuring Your Support Organization: How Do You Compare?

Join us for support metric trends and data from TSIA’s Support Services Benchmark Survey and find out how you compare to your industry peers.


Virtual Summit: Measuring and Improving Self-Service Success and Deflection

Join TSIA and our partners for this free interactive virtual summit as we share key practices and metrics for measuring success and deflection.


Building a Foundation for Transformative Self-Service

Learn the vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business.

Research Report

The State of Support Services: 2018

Annual report documenting major trends and disruptions in support services and highlighting the support services research plan for 2018.


The State of Support Services 2018

Join us for this annual webinar to see what’s trending in support services and learn how you support organization can be even more successful in 2018.


Top 5 Digital Transformation Trends in Customer Service

Learn how to harness digital transformation to improve customer experience.