Judith Platz is the vice president of support services research for TSIA. In this role, she works with TSIA's support services members to streamline their current processes and workforce in order to operate more efficiently and become more customer-focused.
She brings with her to TSIA nearly 30 years of systems integration, operations, and customer success and support experience. Throughout her career, Judith has held various positions where she was responsible for supervising and coordinating multiple functional, strategic, organizational development, and technical work streams. Prior to TSIA, Judith was the Senior Vice President of Global Customer Success for Approva Corporation, where she led her team to win three consecutive TSIA STAR Awards in various customer support-related categories. Prior to Approva, Judith held key customer roles at Oracle and the International Monetary Fund.
Judith frequently shares her knowledge, best practices, and personal experiences through various publications, research reports, public speaking engagements, and blog posts. She is dedicated to helping today's technology and services organizations modernize their operation, improve their overall customer experience, and develop proactive support in response to the changing customer expectations and trends occurring throughout the technology industry.
Judith is a regular contributor to the Inside Technology Services blog on the topics of support services, the customer experience, and optimization.
Building a Foundation for Transformative Self-Service
Learn the vital steps that you can undertake to transform your self-service strategy and understand the true value it is having on your business.
The State of Support Services 2018
Join us for this annual webinar to see what’s trending in support services and learn how you support organization can be even more successful in 2018.
Top 5 Digital Transformation Trends in Customer Service
Learn how to harness digital transformation to improve customer experience.
Drive Positive Results with Analytics Usage in Support
Get findings from TSIA’s Analytics Usage in Support survey and see how support orgs can drive positive results using analytics tools and staff.
How to Identify, Score, and Monitor Your Social Customers
Learn how to create a strategy to measure social sentiment and identify sphere of influence for customers with TSIA’s new Social Engagement Rating.
The Modern Support Service Organization: Trends, Challenges, and Opportunities
Learn the top challenges support leaders are facing and find out which topics are hot in the world of support services.
Delivering Proactive Customer Service: Is Your Organization Ready?
Learn how new strategies, processes, and technology can help your organization shift from reactive to proactive customer service delivery.
Support Services Pulse Session: The State of Support Services 2017
Join us to learn what key industry trends are impacting support services in 2017 and the new capabilities needed to drive support transformation.
The State of Support Services: 2017
Annual report documenting major trends and disruptions in customer success and highlighting the support services research plan for 2017.
Achieving Customer Outcomes with Outsourced Support
Learn best practices and benefits of outsourcing support, as well as common mistakes to avoid.
Customer Effort: How to Drive the Experience Your Customers Expect
See which key customer effort metrics your support organization should be measuring to increase customer loyalty and satisfaction.
Proven Strategies to Retain Top Support Talent and Improve Customer Satisfaction and Loyalty
Gain insights into the current state of customer experience and why it matters for support services, and key attributes of effective training.
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.