Jeremy DalleTezze, Ph.D., is the vice president of analytics for TSIA. In this role, he works with members to identify and study the emerging trends in consumption analytics through surveys, case studies, webinars, presentations, and member inquiries. He also is the head of TSIA’s internal analytics team, known as “the A-Team”, which provides analytics support for TSIA, including the research team, by analyzing their benchmark and survey data.
Throughout his career, Jeremy has gained extensive operational experience in deriving insights from data. He earned his Ph.D. in international economics and finance at Brandeis University, where he analyzed patent portfolios created by IT corporations, alliances, and joint ventures for his dissertation. Jeremy has held various positions as a senior analyst, analytics consultant, and assistant professor of business, where he worked with both small and large corporations on topics including forecasting, retail chain optimization, web analytics, text mining, and consumption analytics.
Prior to joining TSIA in 2013, he was a professor and director of analytics at a private academic institution in Pennsylvania, which honed his abilities to deliver the more advanced aspects of the analytics world to a wider audience. Jeremy aims to help TSIA members better understand analytics processes and improve their communication skills with their internal data collection and analytics teams.
Jeremy is a regular contributor to the Inside Technology Services blog on the topics of consumption analytics, data analytics, and metrics.
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Service Revenue Generation Market Performance Snapshot, H1 2018
TSIA's SRG Benchmark is updated every six months and this DataView showcases some of the key changes we have seen in the data.
Leveraging Unstructured Data: Quick Poll Findings
TSIA Quick Poll results assessing where members stand with unstructured data analysis, i.e., extracting and leveraging insights from text, audio, etc.
The ROI of Consumption Analytics
Results of a TSIA Quick Poll to assess how members are tracking analytic investments and to gauge the impact of this critical capability.
Data-Validated Benchmarking: Actionable Tech Industry Insights
This report provides details on TSIA's current benchmarking methodology.
TSIA Consumption Analytics Objectives
Starting with objectives, the TSIA Consumption Analytics Framework helps members develop an analytics capability to enable successful B4B processes.
Tell Us About Your Analytics Projects
Help us better understand your current analytic initiatives. The better we understand current goals, the more we can tailor our research to your needs
Customer Success ROI Calculator
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Education Services ROI Calculator
Make benchmark-validated adjustments to your education services pricing, discounting, and bundling practices.
Expand Selling ROI Calculator
Use TSIA’s benchmark-validated Expand Selling ROI Calculator to maximize lead generation opportunities at fraction of your current costs.
Field Services ROI Calculator
Use TSIA's benchmark validated Field Services ROI Calculator to set achievable goals for reducing your total incident cost.
Professional Services ROI Calculator
Get a benchmark-validated understanding of how billable utilization, hourly rates, and rate discounting impact professional services revenue.
Support Services ROI Calculator
Use TSIA’s Support Services ROI Calculator to map out your support channel mix for the next six months to minimize incident cost across all channels.
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