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George Humphrey

Distinguished VP & Managing Director, Offering and Delivery Research and Advisory

George Humphrey serves as the vice president and managing director of offering, delivery research, and advisory for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • The Haves and the Have Nots–What Companies Must Do to Thrive
  • Emerging Economic Engines of Technology Providers
  • Emerging Delivery Capabilities and the Rise of AIOps
  • The XaaS Transformation
  • Scaling Delivery for Operations Solutions
  • Optimizing Your Organization for Service-Led Solutions
  • Must-Have Characteristics of a Successful Managed or XaaS Business
  • Kickstarting Your Managed Services Business
  • Organization Capabilities Accelerators

Unlocking the Future AI Powered Managed Services

Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.


Exceeding Customer Demands While Balancing Team Workload

In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.

Research Report

18 Compelling AI Capabilities Being Used by MSPs Today

The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.

Research Report

AI's High Stakes: The Future of Technology Business Models

The TSIA community will understand the high stakes facing their leaders and the imperative for adapting to the AI revolution.

Research Report

Framework: Customer Premise to Cloud

The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.

Research Report

Framework: Three Dimensions of AI to Improve Business Operations

This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.


STAR Awards 2023

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


Back to the Future The Resurgence of Technology Professional Services

Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.

Research Report

The State of Technology Services: 2023

A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.


Drive Managed Services Growth and Profitability with the Right Capabilities

Join us to hear about the most critical managed services capabilities required to drive growth and profitability.


Managed Service Provider Partner Program Excellence

Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.