George Humphrey is the vice president of managed services research for TSIA. He has over 25 years of experience in the networking and communications industry, specializing in managed infrastructure and applications services. In his role at TSIA, George provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, George has held leadership roles in managed services product management, client management, tools and architecture development, delivery operations, process definition, and global strategy. Prior to TSIA, George worked for Avaya, where he was recognized as one of their most successful product managers as well as one of their top four thought leaders for the communications and networking industry. In this position, he led the strategy and development of Avaya's managed services business, which was their fastest-growing line of business four years in a row.
George frequently shares his insight and first-hand experiences through various publications, such as white papers, research reports, blogs, as well as ebooks, on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. He regularly participates in public speaking engagements worldwide. Leveraging the latest industry research, best practices, and his own expertise, George aims to provide a fundamental understanding of what it means to be a successful managed services organization.
George is a regular contributor to the Inside Technology Services blog on the topics of managed services, managed services mistakes, what makes for a successful managed services provider, and organizational structure.
Do "This," Not "That" to Successfully Grow Your Managed Services Business
Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.
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The Case for Customer Success in Managed Services
This service insight details how sales and support can work together within a LAER model to help transform managed services growth.
The Managed Services Starter Kit for OEMs
Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.
Top 5 Mistakes When Starting a Managed Services Business[Archived]
By now, you�ve surely heard the buzz about managed services (MS), but launching and growing a managed services business is not for the faint of . . .
Top Five Mistakes Made When Starting a Managed Services Business
The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .
The State of Managed Services 2018
Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.
The State of Managed Services: 2018
This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.
Managed Services Compensation: 2017 Survey Results
This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.
Five Key Practices of a Successful Managed Services Provider
The Technology Services Industry Association presents the five managed services key practices essential for a successful managed services provider
Top Five Mistakes Made When Starting a Managed Services Business (Abridged Versi
Learn about the five most common mistakes made when starting up a managed services business and how you can avoid them.
The Reemergence of Managed Services: Capitalizing on the Cloud
This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key . . .
Managed Services Organization Roles and Their Impact on KPIs: 2017
This report identifies the organization structures for managed services and the correlation between leading KPIs and the structures to support them.
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