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George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He has 25+ years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, George has held leadership roles in managed services product management, client management, tools and architecture development, delivery operations, process definition, and global strategy. Prior to TSIA, George worked for Avaya, where he was recognized as one of their most successful product managers as well as one of their top four thought leaders for the communications and networking industry. In this position, he led the strategy and development of Avaya's managed services business, which was their fastest-growing line of business four years in a row.
George frequently shares his insight and first-hand experiences through various publications, such as white papers, research reports, as well as blogs, on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. He regularly participates in public speaking engagements worldwide. Leveraging the latest industry research, best practices, and his own expertise, George aims to provide a fundamental understanding of what it means to be a successful managed services organization.
George frequently writes about these topics on the TSIA blog on the topics of managed services, managed services mistakes, what makes for a successful managed services provider, and organizational structure.
Five Key Practices of a Successful Managed Services Provider
This report outlines the five managed services key practices essential for a successful managed services provider.
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The Case for Customer Success in Managed Services
This report details how sales and support can work together within the LAER framework to help transform managed services growth.
Defining Managed Services
This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.
How DevOps Plays Cupid for Product Management and Managed Services
Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal . . .
Designing the Delivery Platform of the Future
As the world continues to accelerate the shift to XaaS models, operations teams are being driven by the four P’s of next gen Delivery: Proactive, . . .
7 Emerging Delivery Capabilities You Must Invest In Right Now
Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.
Your Mess for More
Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.
Optimizing Managed Services Delivery
In the world of Managed Services, service delivery is the offer. After working with over 160 managed services organizations, the data is revealing . . .
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
The Case for Services Convergence and Big “C” Customer Success
This report examines services convergence and Big "C" customer success.
The Rise of AIOps
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Industry Scenario: Extreme Remote Services
This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.