George Humphrey

VP, Managed Services Research

George Humphrey is the vice president of managed services research for TSIA. He has over 25 years of experience in the networking and communications industry, specializing in managed infrastructure and applications services. In his role at TSIA, George provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.



George Humphrey

George Humphrey Talks About Managed Services

 
Strategic Services Journey Map

Top Managed Services Strategic Services Engagements

  • Kickstarting Managed Services
  • Managed Services Offer Maturity Assessment
  • Managed Services Sales Maturity Assessment
  • Managed Services LAER
  • Managed Services and “The Cloud”
 
 

See What I'm Up To

Check out the most recent managed services resources.


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Webinar

Do "This," Not "That" to Successfully Grow Your Managed Services Business Webinar

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.

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Research Report

The Case for Customer Success in Managed Services Research Report

This service insight details how sales and support can work together within a LAER model to help transform managed services growth.

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Starter Kit

The Managed Services Starter Kit for OEMs Starter Kit

Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.

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Webinar

Top 5 Mistakes When Starting a Managed Services Business[Archived] Webinar

By now, you�ve surely heard the buzz about managed services (MS), but launching and growing a managed services business is not for the faint of . . .

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Research Report

Top Five Mistakes Made When Starting a Managed Services Business Research Report

The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .

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Webinar

The State of Managed Services 2018 Webinar

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.

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Research Report

The State of Managed Services: 2018 Research Report

This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.

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Research Report

Managed Services Compensation: 2017 Survey Results Research Report

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

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Research Report

Five Key Practices of a Successful Managed Services Provider Research Report

The Technology Services Industry Association presents the five managed services key practices essential for a successful managed services provider

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Research Report

Top Five Mistakes Made When Starting a Managed Services Business (Abridged Versi Research Report

Learn about the five most common mistakes made when starting up a managed services business and how you can avoid them.

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Research Report

The Reemergence of Managed Services: Capitalizing on the Cloud Research Report

This paper is authored by TSIA partner, The Waterstone Management Group, with a foreward provided by TSIA's George Humphrey. It highlights the key . . .

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Research Report

Managed Services Organization Roles and Their Impact on KPIs: 2017 Research Report

This report identifies the organization structures for managed services and the correlation between leading KPIs and the structures to support them.