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George Humphrey

VP & Managing Director, Service and Delivery Research and Advisory

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • Emerging Economic Engines for Technology Providers
  • Kickstarting Your Managed Services Business
  • Managed and XaaS Maturity Models
  • The Relationship Between Managed and XaaS
  • Client Management, Customer Success and Managed Services
  • Optimizing Your Organization for Service-Led Solutions
  • Scaling Delivery for “Operate” Solutions
  • Successfully Selling Managed Services
  • Managed Services Product Management Structures Best Practices

George Humphrey Talks About Managed Services


Research and Webinars

Check out the most recent Managed Services resources.


7 Emerging Delivery Capabilities You Must Invest In Right Now

Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.

Research Report

Your Mess for More

Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.


Optimizing Managed Services Delivery

In the world of Managed Services, service delivery is the offer. After working with over 160 managed services organizations, the data is revealing . . .

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Research Report

The Case for Services Convergence and Big “C” Customer Success

This report examines services convergence and Big "C" customer success.

Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

Research Report

Industry Scenario: Extreme Remote Services

This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.


Why Managed Services is Critical to Your Companys Future

Learning the relationship between “as-a-service” business models and managed services capabilities.


Red Alert! Why Managed Services is Critical to Your Company's Future!

Disruption happens. Markets change. Customers have voted with their wallets and what they want is very clear; they want something you’re probably . . .

Research Report

Managed Services Sales Compensation: 2017 Survey Results

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.

Research Report

2019 Managed Services Technology Stack

This report defines the recommended technology stack for managed services and lists the top-installed vendors in each technology category.