George Humphrey

VP & Managing Director, Service and Delivery Research and Advisory

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

George Humphrey

George Humphrey Talks About Managed Services


How TSIA Advisory Works With You

Strategic Advisory graphic

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • Emerging Economic Engines for Technology Providers
  • Kickstarting Your Managed Services Business
  • Managed and XaaS Maturity Models
  • The Relationship Between Managed and XaaS
  • Client Management, Customer Success and Managed Services
  • Optimizing Your Organization for Service-Led Solutions
  • Scaling Delivery for “Operate” Solutions
  • Successfully Selling Managed Services
  • Managed Services Product Management Structures Best Practices

See What I'm Up To

Check out the most recent managed services resources.

Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

Research Report

Seven Emerging Managed Service and XaaS Delivery Capabilities You Must Invest in

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.


Why Managed Services is Critical to Your Companys Future

Learning the relationship between “as-a-service” business models and managed services capabilities.

Research Report

Managed Services Sales Compensation: 2017 Survey Results

This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


The State of Managed Services 2019

Learn about trends and metrics that dictate what lies ahead for managed service providers (MSPs) in 2019.


Do "This," Not "That" to Successfully Grow Your Managed Services Business

Separate fact from fiction and learn what key practices can accelerate managed services growth as you rotate away from traditional tech sales.

Research Report

The Case for Customer Success in Managed Services

This service insight details how sales and support can work together within a LAER model to help transform managed services growth.

Starter Kit

The Managed Services Starter Kit for OEMs

Use TSIA’s benchmark-validated Customer Success ROI Calculator to see how compounding customer churn is limiting your potential revenue growth.

Research Report

Top Five Mistakes Made When Starting a Managed Services Business

The market for managed services is growing at an ever increasing rate, driven by a rise in technical complexity of today's solutions and the push for . . .


The State of Managed Services 2018

Find out what the top trends in managed services are for 2018, and how those trends are impacting MSP performance.

Research Report

The State of Managed Services: 2018

This report is a guiding resource for managed services providers to embrace trends and tackle the challenges ahead.