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George Humphrey

VP & Managing Director, Service and Delivery Research and Advisory

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He has 25+ years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.



Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • The Haves and the Have Nots–What Companies Must Do to Thrive
  • Emerging Economic Engines of Technology Providers
  • Emerging Delivery Capabilities and the Rise of AIOps
  • The XaaS Transformation
  • Scaling Delivery for Operations Solutions
  • Optimizing Your Organization for Service-Led Solutions
  • Must-Have Characteristics of a Successful Managed or XaaS Business
  • Kickstarting Your Managed Services Business
  • Organization Capabilities Accelerators
 
 
 

Research and Webinars

Check out the most recent Managed Services resources.


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White Papers

Five Key Practices of a Successful Managed Services Provider

This report outlines the five managed services key practices essential for a successful managed services provider.

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Research Report

The Case for Customer Success in Managed Services

This report details how sales and support can work together within the LAER framework to help transform managed services growth.

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Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.

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How DevOps Plays Cupid for Product Management and Managed Services

Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal . . .

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Designing the Delivery Platform of the Future

As the world continues to accelerate the shift to XaaS models, operations teams are being driven by the four P’s of next gen Delivery: Proactive, . . .

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7 Emerging Delivery Capabilities You Must Invest In Right Now

Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.

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Research Report

Your Mess for More

Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.

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Optimizing Managed Services Delivery

In the world of Managed Services, service delivery is the offer. After working with over 160 managed services organizations, the data is revealing . . .

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Data View

Investing in AIOps

Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.

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Research Report

The Case for Services Convergence and Big “C” Customer Success

This report examines services convergence and Big "C" customer success.

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Research Report

The Rise of AIOps

This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.

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Research Report

Industry Scenario: Extreme Remote Services

This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.