This content is currently only available to TSIA members.
If you believe you are seeing this message in error,
please let us know.
George Humphrey
Distinguished VP & Managing Director, Offering and Delivery Research and Advisory
George Humphrey serves as the vice president and managing director of offering, delivery research, and advisory for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.
George Humphrey serves as the vice president and managing director of offering, delivery research, and advisory for TSIA. Touting more than three decades of technology business knowledge in the networking and communications space, Humphrey is a valued resource and advisor to many of the world’s most successful technology business ventures.
Humphrey has a long history of leading managed services product management, client management, systems engineering, tools and architecture development, sales, delivery operations, process definition, and global strategy. Prior to TSIA, he was responsible for introducing the world’s first voice/data converged platform. During his time with Avaya and Lucent, he launched the first globally standardized product realization processes, as well as service realization and lifecycle processes, transforming their business functions. Today he holds seven global patents in communications and networking.
As a research leader at TSIA, Humphrey’s insights are regularly leveraged by Fortune 500 companies through his advisory work, public speaking engagements, research reports, and publicly shared content on a variety of evolving business topics.
Top Managed Services Advisory Engagements
- The State of the Industry and the Case for Transformation
- The Haves and the Have Nots–What Companies Must Do to Thrive
- Emerging Economic Engines of Technology Providers
- Emerging Delivery Capabilities and the Rise of AIOps
- The XaaS Transformation
- Scaling Delivery for Operations Solutions
- Optimizing Your Organization for Service-Led Solutions
- Must-Have Characteristics of a Successful Managed or XaaS Business
- Kickstarting Your Managed Services Business
- Organization Capabilities Accelerators
Thank you for subscribing!
Unlocking the Future AI Powered Managed Services
Explore AI's impact on Managed Services such as data-driven decisions, cost reduction, and enhanced customer experiences.
Exceeding Customer Demands While Balancing Team Workload
In today's increasingly complex customer journey, learn how to arm your teams with tools to bridge the gap between your customers and your company.
Research Report
18 Compelling AI Capabilities Being Used by MSPs Today
The readers of this paper will gain a foundational knowledge of practical and compelling reasons to implement AI technologies.
Research Report
AI's High Stakes: The Future of Technology Business Models
The TSIA community will understand the high stakes facing their leaders and the imperative for adapting to the AI revolution.
Research Report
Framework: Customer Premise to Cloud
The Customer Premise to Cloud framework details the path companies typically follow as they evolve from premises-based technology to cloud-based XaaS.
Research Report
Framework: Three Dimensions of AI to Improve Business Operations
This paper aims to help leadership understand AI capabilities used to improve business operations, reduce costs, and improve customer experiences.
STAR Awards 2023
The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.
Research Report
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
Back to the Future The Resurgence of Technology Professional Services
Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.
Research Report
The State of Technology Services: 2023
A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.
Drive Managed Services Growth and Profitability with the Right Capabilities
Join us to hear about the most critical managed services capabilities required to drive growth and profitability.
Managed Service Provider Partner Program Excellence
Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.