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George Humphrey

VP & Managing Director, Service and Delivery Research and Advisory

George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He has 25+ years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • The Haves and the Have Nots–What Companies Must Do to Thrive
  • Emerging Economic Engines of Technology Providers
  • Emerging Delivery Capabilities and the Rise of AIOps
  • The XaaS Transformation
  • Scaling Delivery for Operations Solutions
  • Optimizing Your Organization for Service-Led Solutions
  • Must-Have Characteristics of a Successful Managed or XaaS Business
  • Kickstarting Your Managed Services Business
  • Organization Capabilities Accelerators

Research and Webinars

Check out the most recent Managed Services resources.


Organizational Options for Incubating an XaaS Business Model

One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .

Research Report

The Digital Operations and Customer Experience Platform

This paper will help lay out the path forward for a successful digital transformation.

Research Report

The State of Managed Services: 2022

Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.


3 Levers to Accelerate Your XaaS Transformation with Managed Services

The market continues to rotate towards XaaS at a break-neck pace. TSIA is seeing many of our members leveraging muscles they’ve already build in . . .

Research Report

Hard Denial

The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.


Moving to a Virtual Delivery Model: Best Practices Revealed

Learn how organizations are successfully transitioning to a virtual delivery motion.


Defining Managed Services Webinar 2017

Find out how TSIA defines the continuum of offers known as managed services, including: monitor, operate, optimize, transform, and managed XaaS.

White Papers

Five Key Practices of a Successful Managed Services Provider

This report outlines the five managed services key practices essential for a successful managed services provider.

Research Report

The Case for Customer Success in Managed Services

This report details how sales and support can work together within the LAER framework to help transform managed services growth.

Research Report

Defining Managed Services

This report defines what managed services are, their value to a company’s clients, and how offering them can give the company P&L a boost.


How DevOps Plays Cupid for Product Management and Managed Services

Product Management’s role is to know the pulse of the customer, most particularly their use cases and their directional business needs with the goal . . .


Designing the Delivery Platform of the Future

As the world continues to accelerate the shift to XaaS models, operations teams are being driven by the four P’s of next gen Delivery: Proactive, . . .