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George Humphrey

Distinguished VP & Managing Director, Offering and Delivery Research and Advisory

George Humphrey is the vice president and managing director of offering and delivery research and advisory for TSIA. Given his extensive background, George also directly supports the managed services research practice. He has 25+ years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.

Top Managed Services Advisory Engagements

  • The State of the Industry and the Case for Transformation
  • The Haves and the Have Nots–What Companies Must Do to Thrive
  • Emerging Economic Engines of Technology Providers
  • Emerging Delivery Capabilities and the Rise of AIOps
  • The XaaS Transformation
  • Scaling Delivery for Operations Solutions
  • Optimizing Your Organization for Service-Led Solutions
  • Must-Have Characteristics of a Successful Managed or XaaS Business
  • Kickstarting Your Managed Services Business
  • Organization Capabilities Accelerators

STAR Awards 2023

The STAR Awards offer TSIA members the opportunity to showcase their company's commitment to outstanding innovation, leadership, and excellence.

Research Report

The State of Managed Services and XaaS: 2019

Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.


Back to the Future The Resurgence of Technology Professional Services

Understand and leverage the transformational learnings of technology providers and why it has created a resurgence of professional services.

Research Report

The State of Technology Services: 2023

A look at the state of the technology industry along with insights on how to reduce costs without headcount reductions while growing top-line revenue.


Drive Managed Services Growth and Profitability with the Right Capabilities

Join us to hear about the most critical managed services capabilities required to drive growth and profitability.


Managed Service Provider Partner Program Excellence

Join us to hear about the challenges faced, lessons learned, and approaches employed that yield the best results for MSPs in partner programs.


Organizational Options for Incubating an XaaS Business Model

One of the most common inquiries TSIA receives from companies that are standing up new XaaS offers is how to organize to support those offers. In . . .

Research Report

The Digital Operations and Customer Experience Platform

This paper will help lay out the path forward for a successful digital transformation.

Research Report

The State of Managed Services: 2022

Annual report that provides guidance on where the greatest investments are to be made for managed services organizations for the current year.


3 Levers to Accelerate Your XaaS Transformation with Managed Services

The market continues to rotate towards XaaS at a break-neck pace. TSIA is seeing many of our members leveraging muscles they’ve already build in . . .

Research Report

Hard Denial

The journey that technology companies with on-premise, disconnected offers need to make to become more competitive in today’s marketplace.


Moving to a Virtual Delivery Model: Best Practices Revealed

Learn how organizations are successfully transitioning to a virtual delivery motion.