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George Humphrey is the vice president and managing director of service and delivery research and advisory for TSIA. He also serves as TSIA’s vice president of managed services research. George has over 28 years of experience in the networking and communications industry, and provides members with fact-based education and insight into the performance and operations of managed services providers of all sizes.
Throughout his career, George has held leadership roles in managed services product management, client management, tools and architecture development, delivery operations, process definition, and global strategy. Prior to TSIA, George worked for Avaya, where he was recognized as one of their most successful product managers as well as one of their top four thought leaders for the communications and networking industry. In this position, he led the strategy and development of Avaya's managed services business, which was their fastest-growing line of business four years in a row.
George frequently shares his insight and first-hand experiences through various publications, such as white papers, research reports, as well as blogs, on topics designed to help managed services providers understand their strengths, weaknesses, and core areas of opportunity. He regularly participates in public speaking engagements worldwide. Leveraging the latest industry research, best practices, and his own expertise, George aims to provide a fundamental understanding of what it means to be a successful managed services organization.
George frequently writes about these topics on the TSIA blog on the topics of managed services, managed services mistakes, what makes for a successful managed services provider, and organizational structure.
7 Emerging Delivery Capabilities You Must Invest In Right Now
Learn which capabilities leaders are investing in right now that are setting them up to disrupt the traditional models of today.
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Topics highly relevant to any technology provider that has a majority of their technology still running on premise within the customer’s environment.
Optimizing Managed Services Delivery
In the world of Managed Services, service delivery is the offer. After working with over 160 managed services organizations, the data is revealing . . .
Investing in AIOps
Data regarding the emerging trend of the implementation of artificial intelligence operations by service delivery teams.
The Case for Services Convergence and Big “C” Customer Success
This report examines services convergence and Big "C" customer success.
The Rise of AIOps
This paper focuses on seven emerging service delivery capabilities that companies must invest in and build out starting this year.
Industry Scenario: Extreme Remote Services
This paper helps technology companies respond to the urgent issues created by the global pandemic and also looks at future initiatives post-crisis.
Why Managed Services is Critical to Your Companys Future
Learning the relationship between “as-a-service” business models and managed services capabilities.
Red Alert! Why Managed Services is Critical to Your Company's Future!
Disruption happens. Markets change. Customers have voted with their wallets and what they want is very clear; they want something you’re probably . . .
Managed Services Sales Compensation: 2017 Survey Results
This report focuses on the results of the TSIA 2017 Managed Services Sales Compensation Study.
The State of Managed Services and XaaS: 2019
Annual report documenting major trends and disruptions in managed services and highlighting TSIA’s MS research plan for 2019.
2019 Managed Services Technology Stack
This report defines the recommended technology stack for managed services and lists the top-installed vendors in each technology category.
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