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David Young

Sr. Director, Professional Services Research

David Young is the senior director of professional services research for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.

David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.

David is a regular contributor to the TSIA blog on the topics of professional services, capacity planning, and project performance.



Top Professional Services Advisory Engagements

  • Professional Services Delivery Optimization
  • Extreme Project Performance
  • Optimizing Resource Management
  • Structuring Professional Services Organizations
  • Utilization Accelerator
  • Professional Services Offer Development Lifecycle
 
 
 

Research and Webinars

Check out the most recent Professional Services resources.


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Professional Services Hot Topics for 2021

At TSIA, we are constantly scanning for what’s popping in the industry. These “hot topics” tend to be excellent indicators of the key business . . .

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Research Report

Calculating Utilization for Professional Services Organizations

This report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies.

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Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a

Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .

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Services Engineering Tips and Tricks

Increasingly, successful XaaS is about the XaaS providers’ ability to get the services motions right so that they maximize customer adoption and . . .

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Converting Your Training Budget into a Smart Investment

Skills development is fundamental to a successful Professional Services Organization. PSOs are constantly being challenged to grow and develop the . . .

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The State of Professional Services 2021

Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.

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Professional and Managed Services Maturity Models: What to Expect When

Examine maturity models in both professional and managed services practices that can help guide your path to growth.

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Making PS a LAER Engine 101: Accelerate Customer Time to Value

Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.

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Professional Services | Professional Services Best Practices for the Pandemic An

The global pandemic is challenging us in ways we never imagined. This is as true in our work in technology professional services as it is in our . . .

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Professional Services Best Practices for the Pandemic And Beyond 1

Understanding how to build, sell and deliver professional services in ways that will help get through the current crisis.

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Managed & Professional Services: Trends & Best Practices with Program Management

Learn why you shouldn’t get rid of your project management organization while navigating through XaaS transformation.

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Research Report

Business Case for a Resource Management Organization

This report provides business case datapoints to help PS leaders justify investing in their resource management function.