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David Young

Sr. Director, Professional Services Research

David Young is the senior director of professional services research for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.

David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.

David is a regular contributor to the TSIA blog on the topics of professional services, capacity planning, and project performance.

Top Professional Services Advisory Engagements

  • Professional Services Delivery Optimization
  • Extreme Project Performance
  • Optimizing Resource Management
  • Structuring Professional Services Organizations
  • Utilization Accelerator
  • Professional Services Offer Development Lifecycle

The ABCs of Professional Services Silo Busting

What does silo busting really mean for professional services in today's environment, and how can it help?


The Impact of Artificial Intelligence on Technology Professional Services

Join us for a deep dive into AI’s influence on tech professional services, including enhanced client experiences, ethical considerations, and more!


State of Professional Services 2023

Get insights on healthy versus unhealthy revenue growth in professional services for 2023.

Research Report

Professional Services Utilization Benchmark Trends

This report covers basic utilization definitions, historical trends, correlations with the current state of utilization, and some additional insights.

Data View

Considerations for Moving to Professional Services Subscription Offers

Historical trends, current state, and future view for subscription professional services offers.

Research Report

Separating Fact from Aspiration When Moving to a PS Subscription Model

This report covers historical trends, current state, and a view of what the future holds for subscription PS offers separating facts from aspirations.


Resource Management in Turbulent Times August

Learn why an effective resource management organization is key, especially during an economic downturn, to make informed decisions.


Professional Services Hot Topics for 2021

At TSIA, we are constantly scanning for what’s popping in the industry. These “hot topics” tend to be excellent indicators of the key business . . .

Research Report

Calculating Utilization for Professional Services Organizations

This report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies.


Services Engineering Tips and Tricks

Increasingly, successful XaaS is about the XaaS providers’ ability to get the services motions right so that they maximize customer adoption and . . .


Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a

Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .


Converting Your Training Budget into a Smart Investment

Skills development is fundamental to a successful Professional Services Organization. PSOs are constantly being challenged to grow and develop the . . .