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David Young is the senior director of professional services research for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.
David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.
David is a regular contributor to the TSIA blog on the topics of professional services, capacity planning, and project performance.
Professional Services | Professional Services Best Practices for the Pandemic An
The global pandemic is challenging us in ways we never imagined. This is as true in our work in technology professional services as it is in our . . .
Professional Services Best Practices for the Pandemic And Beyond 1
Understanding how to build, sell and deliver professional services in ways that will help get through the current crisis.
Managed & Professional Services: Trends & Best Practices with Program Management
Learn why you shouldn’t get rid of your project management organization while navigating through XaaS transformation.
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Business Case for a Resource Management Organization
This report provides business case datapoints to help PS leaders justify investing in their resource management function.
Business Case for Services Engineering
This report shares current industry status and provides business case datapoints to help PS leaders justify investing in services engineering.
Professional Services Compensation: 2019
This DataView summarizes the key compensation trends as identified by the 2019 Professional Services Compensation Study.
Resource Management Best Practices, Trends, and Actionable Insights Revealed
Learn how augmented intelligence and insights provided by a Resource Management Organization can help professional services leaders improve business.
The Impact of Resource Management on the PS Business
This report measures the impact of RM/RMO on the PS business, including trends, best practices, and challenges.
2019 Professional Services Technology Stack
This report defines the recommended technology stack for professional services and lists the top-installed vendors in each technology category.
TSIA 2018 PS Project Performance Study Summary
The project performance study provides insights into project management processes while also gathering metrics on project performance or results.
Key Professional Services XaaS versus Industry Benchmarks, Q1 2018
See how PS in a XaaS environment is different from traditional technology. Includes comments on selected benchmarks, practices, metrics, and results.
Aligning Professional Services and Sales for Better Customer Outcomes
Get data-backed best practices for how to sell professional services from TSIA’s Professional Services Benchmark study.