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David Young is the senior director of professional services research for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.
David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.
David is a regular contributor to the TSIA blog on the topics of professional services, capacity planning, and project performance.
State of Professional Services 2023
Get insights on healthy versus unhealthy revenue growth in professional services for 2023.
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Professional Services Utilization Benchmark Trends
This report covers basic utilization definitions, historical trends, correlations with the current state of utilization, and some additional insights.
Considerations for Moving to Professional Services Subscription Offers
Historical trends, current state, and future view for subscription professional services offers.
Separating Fact from Aspiration When Moving to a PS Subscription Model
This report covers historical trends, current state, and a view of what the future holds for subscription PS offers separating facts from aspirations.
Resource Management in Turbulent Times August
Learn why an effective resource management organization is key, especially during an economic downturn, to make informed decisions.
Professional Services Hot Topics for 2021
At TSIA, we are constantly scanning for what’s popping in the industry. These “hot topics” tend to be excellent indicators of the key business . . .
Calculating Utilization for Professional Services Organizations
This report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies.
Services Engineering Tips and Tricks
Increasingly, successful XaaS is about the XaaS providers’ ability to get the services motions right so that they maximize customer adoption and . . .
Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a
Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .
Converting Your Training Budget into a Smart Investment
Skills development is fundamental to a successful Professional Services Organization. PSOs are constantly being challenged to grow and develop the . . .
The State of Professional Services 2021
Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.
Professional and Managed Services Maturity Models: What to Expect When
Examine maturity models in both professional and managed services practices that can help guide your path to growth.