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David Young is the senior director of professional services research for TSIA. In this role, he is responsible for developing and delivering research programs that are focused on helping TSIA member organizations build and optimize professional services. He is also responsible for leading and delivering operational best practices to member organizations.
David has over 25+ years of experience in technology, operations, analysis, project management, and consulting, including experience in high tech semiconductor industry, software product development, program management and professional services working in large enterprise and small startup organizations.
David is a regular contributor to the TSIA blog on the topics of professional services, capacity planning, and project performance.
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Calculating Utilization for Professional Services Organizations
This report provides the TSIA recommendation for the most effective way to calculate utilization across multiple geographies.
Optimizing the Professional Services Sales Motion to Deliver Customer Outcomes a
Our industry has generally gotten pretty good at the sales motion related to successful attach of product led implementation services. But for . . .
Services Engineering Tips and Tricks
Increasingly, successful XaaS is about the XaaS providers’ ability to get the services motions right so that they maximize customer adoption and . . .
Converting Your Training Budget into a Smart Investment
Skills development is fundamental to a successful Professional Services Organization. PSOs are constantly being challenged to grow and develop the . . .
The State of Professional Services 2021
Is XaaS transformation and underlying industry changes having a dramatic impact on professional services? Join this webinar to find out.
Professional and Managed Services Maturity Models: What to Expect When
Examine maturity models in both professional and managed services practices that can help guide your path to growth.
Making PS a LAER Engine 101: Accelerate Customer Time to Value
Learn critical practices, skills, metrics, and tools you should consider so that your PS function is firing on all cylinders.
Professional Services | Professional Services Best Practices for the Pandemic An
The global pandemic is challenging us in ways we never imagined. This is as true in our work in technology professional services as it is in our . . .
Professional Services Best Practices for the Pandemic And Beyond 1
Understanding how to build, sell and deliver professional services in ways that will help get through the current crisis.
Managed & Professional Services: Trends & Best Practices with Program Management
Learn why you shouldn’t get rid of your project management organization while navigating through XaaS transformation.
Business Case for a Resource Management Organization
This report provides business case datapoints to help PS leaders justify investing in their resource management function.
Business Case for Services Engineering
This report shares current industry status and provides business case datapoints to help PS leaders justify investing in services engineering.