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Webinar

Tech Stack Showdown: Unlocking Customer Success Platform Potential

In today's competitive market, a staggering 72% of businesses prioritize enhancing customer success, recognizing its pivotal role in driving revenue and fostering loyalty. Yet, many organizations struggle to effectively leverage the technology platforms designed to achieve these goals. Join us for an insightful webinar where we'll dive deep into the results of a recent TSIA poll, uncovering the latest trends, challenges, and best practices in Customer Success technology.

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June 25, 2025

Pacific Time

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June 25, 2025
|
Pacific Time

Overview

Challenges

Organizations struggle to fully integrate and measure the impact of their Customer Success platforms—facing data silos, poor data quality, and limited ROI visibility.

Summary

This webinar explores how leading companies are overcoming technology, data, and adoption barriers to unlock the full potential of their Customer Success tech stacks and drive measurable outcomes.

Key takeaways

Platform Utilization

Discover which Customer Success, CRM, and CX platforms are most prevalent in the industry (and which ones aren't!).

Key Challenges

Unpack the biggest obstacles organizations face in maximizing the value of their CS tech, including data quality, integration issues, and adoption hurdles.

Performance Improvements

See exactly how these platforms are (and aren't) impacting critical metrics like customer adoption, VoC, upsell, and retention.

Webinar speakers

Darlene Kelly

Director of Customer Success and Customer Growth and Renewal Research, TSIA

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