Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
View more webinars
Webinar

TECH on Deck: The ROI of Customer Success

Learn how leading companies transform customer success from a support function into a powerful growth engine—with strategies to improve onboarding, accelerate time to value, and prove the ROI of customer experience.

Attend this webinar

Watch on-demand

June 1, 2025

Pacific Time

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

Watch on-demand

June 1, 2025

Thank you for registering

Check your inbox for a confirmation email including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch TECH on Deck: The ROI of Customer Success webinar using the link below

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign-up for free

Already have an account?

Sign in
June 1, 2025
|
Pacific Time

Overview

Challenges

Companies struggle to reduce churn, align teams around customer outcomes, and clearly demonstrate the ROI of customer success efforts.

Summary

This webinar explores how leading companies are transforming customer success into a strategic growth engine by improving onboarding, accelerating time to value, and proving ROI with measurable, value-driven outcomes.

Key takeaways

Importance of Onboarding

Effective onboarding is crucial for reducing churn; improving this process can significantly increase customer retention.

Time to Value

Accelerating time to value is essential; customers now expect quick implementation and clear value from day one.

AI in Customer Success

AI can enhance customer success strategies by automating renewals, providing real-time insights, and facilitating better decision-making.

Webinar speakers

George Humphrey

Vice President and Managing Director, TSIA

Tony Colon

Senior Vice President of Customer Success, ServiceNow

Related Resources

No items found.
Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by Customer Success leaders worldwide

I find the research TSIA provides is always one step ahead. It certainly helps to see how the industry is changing, and more importantly, what can be done to stay ahead of the game and innovate for our customers.

Ted Saoumi, Director, Customer Success Management, AVEVA

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert