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Webinar

TECH on Deck: The ROI of Customer Success

Sponsored by
and

Learn how leading companies transform customer success from a support function into a powerful growth engine—with strategies to improve onboarding, accelerate time to value, and prove the ROI of customer experience.

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June 1, 2025

Pacific Time

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June 1, 2025
|
Pacific Time

Overview

Summary

This webinar explores how leading companies are transforming customer success into a strategic growth engine by improving onboarding, accelerating time to value, and proving ROI with measurable, value-driven outcomes.

Challenges

Companies struggle to reduce churn, align teams around customer outcomes, and clearly demonstrate the ROI of customer success efforts.

Key takeaways

Importance of Onboarding

Effective onboarding is crucial for reducing churn; improving this process can significantly increase customer retention.

Time to Value

Accelerating time to value is essential; customers now expect quick implementation and clear value from day one.

AI in Customer Success

AI can enhance customer success strategies by automating renewals, providing real-time insights, and facilitating better decision-making.

Webinar speakers

George Humphrey

Senior Vice President of Research, TSIA

Tony Colon

Senior Vice President of Customer Success, ServiceNow

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Vector (1)

I find the research TSIA provides is always one step ahead. It certainly helps to see how the industry is changing, and more importantly, what can be done to stay ahead of the game and innovate for our customers.

Vector (2)
Ted Saoumi, Director, Customer Success Management, AVEVA

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