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Webinar

The Future of Professional Services & How To Prepare For It

This webinar explores how AI, new business models, and evolving customer expectations are reshaping professional services—and what leaders must do now to prepare.

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August 17, 2025

Pacific Time

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August 17, 2025
|
Pacific Time

Overview

Summary

This session examines the fast-approaching future of professional services, focusing on transformation strategy, AI integration, and the shift from project-based work to recurring, outcome-focused models. You'll learn where the market is headed and what foundational capabilities you should start building now to thrive through the next wave of change.

Challenges

Professional services firms are under pressure to transform while still delivering on today’s project commitments, often without a clear strategy, unified tech stack, or aligned operating model. Many struggle to integrate AI, reorient around customer outcomes, and break down internal silos quickly enough to stay competitive.

Key takeaways

AI Integration Lag

Only a small percentage of orgs integrate AI into their own operations, often focusing more on internal optimizations than client-facing innovations.

Transformation Necessity

PS leaders must urgently develop a strategic transformation plan to shift from traditional project-based models to subscription services.

Customer Outcome Focus

A subscription model requires a deep understanding of customer needs and a commitment to delivering ongoing value, rather than one-time projects.

Webinar speakers

Bo DiMuccio

Distinguished VP of Professional Services Research, TSIA

Fortuné Alexander

VP, Product Marketing, Kantata

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