Chevron left
View more webinars
|
Chevron left
View more AI Economics content
v6 icon
Webinar

Driving Business Value Through Customer Success in Managed Services

Sponsored by
and

This webinar covers the evolving role of customer success in managed services, focusing on its critical contribution to driving business value.

Attend this webinar

Registration is closed. Webinar recording will be available soon.

Watch on demand

May 14, 2025

Pacific Time

Continue
By clicking the “Continue” button, you are agreeing to TSIA’s Terms of Use and Privacy Policy.

Attend this webinar

Watch on demand

May 14, 2025

Thank you for registering

Check your inbox for a confirmation email including the webinar link, date, and time.

Go Back

Thank you for your interest

Watch Driving Business Value Through Customer Success in Managed Services webinar using the link below

Watch Now
Go Back
Oops! Something went wrong while submitting the form.

Explore more webinars on the TSIA Portal

Sign up for free

Already have an account?

Sign in
chevron right
May 14, 2025
|
Pacific Time

Overview

Summary

The webinar discusses the vital role of customer success in managed services, emphasizing strategies for enhancing business value through effective practices and AI integration.

Challenges

The main challenges addressed in this webinar include justifying the investment in dedicated customer success teams, the maturity of customer success programs, ineffective feedback utilization, and the under-identification of expansion opportunities.

Key takeaways

Understanding Customer Success Value

Establishing a dedicated customer success function is crucial for MSPs to drive value and justify investments.

Framework for Efficient Engagement

Implementing the L.A.E.R. model helps organizations delineate roles to enhance customer engagement and retention strategies.

Importance of Adoption

Increasing customer adoption rates correlates with lower churn, making it essential to focus on customer success practices.

Webinar speakers

Luke Ronkowski

Senior Director of Managed Services Research, TSIA

Related Resources

No items found.
Powered by
tsia intelligence logo white

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account
Laptop Portal

Trusted by Managed Services leaders worldwide

Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
Frame 373Frame 366Frame 370Frame 377Frame 382Frame 383eis logoFrame 388Hitachi vantaraFrame 365
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
lumenFrame 368Frame 390image logo google cloudrelias logoFrame 392FrameFrame 1Frame 2Frame 3
Vector (1)

I find the information to be extremely helpful to CDW even when we are looking at other industries with similar subscription and managed services models.

Vector (2)
CJ Steiner, Director of Integrated Services, CDW

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Explore plans
chevron right
Have questions or need guidance?
Connect with a TSIA research expert
chevron right