The Black Box of Operationalizing AI
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Explore AI’s impact and the urgency to reevaluate organizational structures, customer interactions, and service delivery models.
Key insights

Navigating AI’s black box
Addressing the uncertainty of AI’s complexity is crucial for successful implementation.

Reinventing the customer lifecycle
Reevaluating customer interactions and shifting to an AI-driven lifecycle will enhance support and service delivery.

Optimizing operations
Deploying AI reduces costs and improves productivity, reshaping employee roles and functions.
Meet your speakers

Thomas Lah
Executive Director and Executive Vice President, TSIA



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