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TSIA’s 6th annual knowledge management survey is complete, tracking information regarding:
TSIA has found over the years that the single biggest determinant of knowledge management success is having a culture that encourages and rewards knowledge sharing. Unfortunately, the average culture score dropped significantly this year, indicating executives are not taking the lead in encouraging and rewarding knowledge sharing and collaboration.
This paper highlights this information, as well as sharing six ways to dramatically improve self-service using survey data to illustrate pacesetter practices. Companies must continue to invest in the people, process, and technology of knowledge management, and replicate successful programs across the enterprise.
Distinguished Vice President, Service Technology Research, TSIA
Publish Date: October 15, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.