Cookie Settings

In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies. View our privacy policy.

AcceptRejectPreferences
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
View more podcasts
Podcast

The Power of Ambient AI in Customer Support

Learn how leaders can maximize customer value and business growth in 2025 and beyond.

Listen to more great content in the TSIA Portal

Sign-up for free
Sign-up for free

Already have an account?

Sign in
Sign in

Subscribe to this podcast on your favorite platform

Apple podcasts

Apple podcasts

Spotify

Spotify

Attend this webinar

March 21, 2025

1:00 PM EST / 10:00AM PST

Thank you for registering

Check your inbox for a confirmation email with all the necessary information, including the webinar link, date, and time.

Go Back
Oops! Something went wrong while submitting the form.
March 14, 2025

Overview

Challenges

This episode covers challenges that include the complexity of integrating fragmented data sources, managing escalations and churn, and the need for organizations to overcome a mindset of analysis paralysis, to effectively adopt and leverage AI technologies for improved customer support and operational efficiency.

Summary

The podcast discusses the transformative impact of AI on workflow execution in organizations, highlighting the evolution of AI agents and ambient AI technology. It emphasizes the necessity for businesses to embrace AI to enhance efficiency, optimize customer interactions, and streamline operations. The conversation navigates through AI's potential to handle complex tasks autonomously, while addressing common misconceptions and pitfalls in adopting AI in the workplace.

Key takeaways

Workflow Evolution:

Four distinct methods for executing workflows are outlined, including traditional software usage and fully automated AI processes.

‍

AI's Role in Efficiency:

The podcast emphasizes how AI can streamline workflows, reduce manual labor, and automate decision-making processes, showcasing a shift toward ambient AI.

‍

Importance of Customer Insights:

It discusses leveraging AI to monitor customer interactions and gather signals, providing actionable insights that can predict escalations and churn before they escalate.

‍

Challenges of Data Integration:

The conversation covers the difficulties organizations face with siloed data across different platforms and the advantages of AI in creating unified insights.

‍

AI Adoption Urgency:

The need for companies to experiment with AI technology is underscored, as those delaying adoption may struggle to compete effectively in the future.

Podcast speakers

Thomas Lah

Executive Director and Executive VP, TSIA

Krishna Raj Raja

Founder and CEO, SupportLogic

Powered by

Explore the TSIA Portal

Get instant access to TSIA Intelligence—specialized AI built for tech services—when you create a free TSIA Portal account. Unlock expert research, tailored insights, and data-driven strategies to move your business forward.
Create a free account

Trusted by top companies everywhere

Get the benefits of membership

Becoming a TSIA member gives you access to an extensive library of leading research and data to fuel your growth. Signing up takes less than a minute—it’s quick, easy, and free.
Create an account
Have questions or need guidance?
Connect with a TSIA research expert