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Connecting the Dots: How Technology Providers Prove Their Business Value

Learn how leaders can maximize customer value and business growth in 2025 and beyond.

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July 19, 2024

Overview

Challenges

The challenges discussed include technology providers' difficulties in clearly connecting their solutions to customer business outcomes, effectively demonstrating value across corporate, job, and personal dimensions, and the struggle to align objectives and metrics during the sales process.

Summary

The podcast discusses the importance of connecting technology offerings to business value, highlighting how many providers still struggle with this linkage despite claiming to focus on outcomes. The conversation emphasizes the transformative potential of AI in facilitating these connections and discusses frameworks like value validation to create alignment between technology and customer objectives.

Key takeaways

Focus on Business Value:

Technology providers must shift from a features-oriented approach to a value-centric strategy to better demonstrate impact on customer business outcomes.

Three Dimensions of Value:

Effective value assessment involves looking at corporate, job, and personal value to foster deeper connections with customers.

Collaboration for Success:

Engaging customers in co-creating value and employing collaborative workshops can enhance understanding of problems, leading to prioritized solutions.

Importance of Continuous Value Review:

Regularly reassessing customer objectives and value propositions helps maintain alignment amidst changing business environments.

Transformational Role of AI:

AI-driven tools can streamline value conversations, leading to improved win rates and helping providers deliver relevant solutions tailored to customer needs.

Podcast speakers

Thomas Lah

Executive Director and Executive VP, TSIA

Chad Quinn

CEO & Co-founder, Ecosystems.io

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