.png)
AI Sizzle vs AI Substance
Learn how leaders can maximize customer value and business growth in 2025 and beyond.
Thank you for registering
Check your inbox for a confirmation email with all the necessary information, including the webinar link, date, and time.
Overview
Challenges
Summary
Key takeaways
AI Implementation Challenges:
The integration of AI into existing workflows is complex, requiring commitment to change management and continuous communication to ease transitions.
Proactive Customer Experience:
Shifting from reactive to proactive support can significantly improve service levels and customer satisfaction, underlining the necessity of AI in anticipating issues.
Efficiency Gains:
AI has demonstrated potential for dramatic efficiencies, such as reducing incident occurrence rates and enabling smarter team collaborations in response to service interruptions.
Value Communication:
It is vital to clearly convey the value added through AI practices to customers, potentially using regular updates and reports to keep them informed of advancements and efficiencies.
Cross-Functional Teaming:
Successful AI evaluations require a diverse team, combining IT, data scientists, and subject matter experts to ensure effective proof of concepts and implementation.
Podcast speakers

Thomas Lah
Executive Director and Executive VP, TSIA

Justin Cawood
MSP Consulting
Trusted by top companies everywhere



























































