Shift in Business Models:

Traditional per-user pricing is becoming a liability; companies need to rethink how they create and capture value in the AI era.

‍

Redefining Workforce Needs:

AI is leading to job reductions in support roles, but new roles in sales and consulting will emerge, necessitating a focus on value creation.

‍

Evolving Pricing Models:

Outcome-based pricing is essential for profitability; firms should shift from cost-plus to value-based pricing strategies to align with AI capabilities.

‍

Organizational Restructuring:

Tech companies must break down traditional silos and unify sales and customer success functions to better understand and deliver customer value.

‍

Integration of Services and Technology:

Successful models blend service-led approaches with technology to provide holistic solutions that prioritize customer outcomes over product offering.