Why attend TSIA World ENVISION?
From services transformation to new business models, explore the critical research behind why incumbents will out-execute startups, the race to AI profits with pricing-led model shifts, and how to win in the AI era. Leaders who are driving business model innovation come to ENVISION to gain the insights they need to position their company for future profit and growth in the AI era.
Visionary
keynotes
Deep-dive breakouts on
industry challenges
Network and
peer connection
EnvisionExpo products
and solutions
Countdown to TSIA World ENVISION
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Game-changing keynotes
Thought leaders from TSIA and the biggest names in tech join the mainstage to share the transformative ways that AI is changing business models.
J.B. Wood
President and CEO
TSIA
Mari Cross
Chief Customer Officer
Infor
Jim Roth
President of Customer Success
Salesforce
Thomas Lah
Executive Director and EVP
TSIA
Mike Flannagan
Corporate Vice President of Global Customer Success
Microsoft
George Humphrey
Distinguished Vice President and Managing Director
TSIA
Breakout session tracks
- Customer Success Strategy:
Best Practices for Retention and Growth - Professional & Education Services:
Driving Time to Value for Impact & Growth - Scaling Service Delivery and Partner Ecosystems:
Driving Efficiency, Value, and CX - Top Technology Solutions for Digital Transformation in B2B Services
Keynote session topics
- The end of services, or the ERA of services?
- Incumbents vs Startups: Who dominates the AI market?
- The Race to AI Profits: A pricing-led business model shift
Networking & EnvisionExpo
Solve for the last mile of execution. Compare roadmaps with peers facing the same AI pressures, meet technology solution partners in the EnvisionExpo, and discuss your 2026 plan in curated meetups.
Presenting companies at TSIA World
7 questions every tech services professional is asking—answered at TSIA World ENVISION:
- Will AI make my role obsolete? AI changes roles, not relevance. Jobs evolve from tasks to orchestration and outcomes.
- How fast do I reskill—and in what areas? Reskill in AI fluency, data literacy, and service innovation now—the curve is steep.
- Will leadership roles shrink? Leadership shifts from managing layers to architecting transformation.
- How do I prove my value? Value shows in judgment, strategic insight, and leading human-AI teams.
- Will compensation models change? Yes—outcome and usage-based models are redefining pay and incentives.
- Will my domain expertise still matter? Expertise amplifies AI—context, credibility, and deep specialization remain decisive.
- Am I at the right company for the AI era? Careers thrive where AI adoption is embraced early, not avoided.
How will AI impact your business?
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Customer Success
Optimizing Customer Success with Technology Platforms
New
Professional Services
Optimizing Professional Services Partner Management
New
Managed Services
The Future of Managed Services: AI's Impact on Organizational Structures
New
Support Services
Digital-First Support: Best Practices for Omnichannel Success
Who should attend TSIA World?
Tech leaders and professionals focused on:
- Services & Delivery leaders
Build an outcome-oriented portfolio and operating model - Customer Success and Revenue leaders
Tie AI to renewal, expansion, and value realization - Offer and Product owners
Price AI to protect margins and accelerate growth - Partners
Design services-led GTM for complex enterprise sales
Enabling our customers to succeed is what drives me, and the passion for service is evident across the TSIA community. The TSIA conferences offer great insights into the industry while providing a valuable forum to build relationships.
—Doug Schmitt, President, Global Services, Dell Technologies
TSIA: The creators of LAER and a history of envisioning the future
Get a glimpse into the technology industry's future from data and thought leaders with a history of accurate predictions.
