This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Workout | Global Drive, Local Challenge: From Professional Services to Managed Services in Life Sciences

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

This session will cover challenges encountered and experiences gathered in the transition from professional services towards managed services.  Historically, the professional services team (part of the global Informatics business unit within an established product company) has been centered around COTS software and applications. Over the last two years, Informatics has experienced demand for managed services, delivering solutions as well as providing operational & value sustainment services.   Our vision is to build a managed services practice with outcome-based, value pricing. In this session, we will openly discuss the initial status, business challenges, leadership vision, steps and actions taken to realize that vision. Organizational, structural and staff challenges encountered, steps taken to address them, and the outcomes realized will conclude the session. This will be a talk from the field, inviting participants to share and contribute. 

Presented By:

Harald Dauwa-Stummer

Manager, Analytics and Clinical Services EMEA, Perkin Elmer

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.