Conference Presentation

Why Do the Majority of Professional Service Organizations Underperform?

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Many organizations have turned to technology like professional services automation software to try to deliver more consistent business outcomes. But software alone doesn't solve the problem. Running a successful PS organization is both an art and a science. It's as much about the art of organization and process design _ getting people focused on the right things _ as it is about the software they use. The science is how smart technology can enable, empower and discipline them to make the fast decisions that impact performance. But why do so many PS organizations perform below their potential? How do others organize themselves to be successful? This session seeks to provide the answers. Drawing upon the experience of growing and advising a wide variety of PS organizations, as well as observations of best practice in many hundreds of similar organizations, we will provide practical tips on how to maximize performance.

Presented By:

Mark Robinson

Co-Founder and CMO, Kimble Applications

Marc Lacroix

Managing Partner, RTM Consulting

Publish Date: October 24, 2017

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