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Conference Presentation

Who Should Own Renewals: Why CSMs and Renewal Specialist Are the Right Choice

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Whether building a renewal strategy from the ground up or improving customer success operations, come and share your story and learn from other executives on those principles and practices that form coverage models for success. Topics may include: The difference between Land selling and Renewal selling Breaking through myth and culture Right work for the right resource at the right cost Where do I begin?

Presented By:

Jack Johnson

VP, Service Revenue Generation Research, TSIA

Publish Date: May 6, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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