Conference Presentation

What the TSIA KM Maturity Model Can Do for You

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As we talk with support leaders, we constantly hear the same questions. How are we doing with KM? How can we do better? And, how can we show KM is making a difference? The TSIA KM Maturity Model, coupled with other TSIA benchmark data, is a simple and practical tool for answering those questions. In this interactive session, Judith and David will walk through assessing yourself in culture, people, process, and technology (may we use your organization as an example?). Then, we'll share how mature KM programs correlate with business outcomes like increased revenue, reduced cost, and happier employees.

Presented By:

Judith Platz

TSIA

David Kay

DB Kay & Associates

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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