As we talk with support leaders, we constantly hear the same questions. How are we doing with KM? How can we do better? And, how can we show KM is making a difference? The TSIA KM Maturity Model, coupled with other TSIA benchmark data, is a simple and practical tool for answering those questions. In this interactive session, Judith and David will walk through assessing yourself in culture, people, process, and technology (may we use your organization as an example?). Then, we\'92ll share how mature KM programs correlate with business outcomes like increased revenue, reduced cost, and happier employees.