This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

What the TSIA KM Maturity Model Can Do for You

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

As we talk with support leaders, we constantly hear the same questions. How are we doing with KM? How can we do better? And, how can we show KM is making a difference? The TSIA KM Maturity Model, coupled with other TSIA benchmark data, is a simple and practical tool for answering those questions. In this interactive session, Judith and David will walk through assessing yourself in culture, people, process, and technology (may we use your organization as an example?). Then, we'll share how mature KM programs correlate with business outcomes like increased revenue, reduced cost, and happier employees.

Presented By:

Judith Platz


David Kay

DB Kay & Associates



Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.