Conference Presentation

Watson and the Art of the Possible

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In 2011, IBM Watson won the "Jeopardy!" game show, capturing global imagination and transforming how organizations think, act, operate, and engage with customers--anytime, anyplace. Watson represents a transformational shift into the era of cognitive computing where software interacts with people, much like a human understands natural language and learns through interaction. Join this session for a provocative exploration of the art of the possible, where the intersection of technology and business provides opportunities for addressing the complex social and business challenges of support. We will share our vision and journey in changing the way we support our customers--helping them get smarter and connect with experience.

Presented By:

Trey Seck

Vice President, Support & Client Success, International Business Machines (IBM)

Publish Date: October 21, 2014

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