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In 2011, IBM Watson won the "Jeopardy!" game show, capturing global imagination and transforming how organizations think, act, operate, and engage with customers--anytime, anyplace. Watson represents a transformational shift into the era of cognitive computing where software interacts with people, much like a human understands natural language and learns through interaction. Join this session for a provocative exploration of the art of the possible, where the intersection of technology and business provides opportunities for addressing the complex social and business challenges of support. We will share our vision and journey in changing the way we support our customers--helping them get smarter and connect with experience.
Vice President, Support & Client Success, International Business Machines (IBM)
Publish Date: October 21, 2014
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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