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How can support organizations make use of the technologies used in “big data” to create systems which automatically respond to problems experienced using on-premise enterprise software? This presentation will discuss the problems we are trying to solve, the success we’ve had using open-source tools to automatically correlate an incoming SQL statement with existing knowledge, along with what technologies we are planning to use to build the recommendation system of the future.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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