Conference Presentation

Using Data Technologies to Build an Automated Recommendation System

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How can support organizations make use of the technologies used in “big data” to create systems which automatically respond to problems experienced using on-premise enterprise software? This presentation will discuss the problems we are trying to solve, the success we’ve had using open-source tools to automatically correlate an incoming SQL statement with existing knowledge, along with what technologies we are planning to use to build the recommendation system of the future.


Presented By:

Stephen Vaillancourt

Technical Support Fellow, PTC

Publish Date: October 21, 2015

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