Conference Presentation

Using Consumption Analytics to Drive Customer Value

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As a pioneer born and raised as a SaaS provider, LivePerson has focused on leveraging data on how our customers use our products in order to provide them with the best possible service, tailor programs to their need, and drive more value for the customer and for us. Prepare to start this conversation with your customers. Follow us on this path to learn recommendations for how to get insight into this data from your customers, learn how to structure programs from the data, measure their effectiveness and enhance them based on this critical evaluation.

Presented By:

Barry Lamm

Director, Center of Excellence, LivePerson

Laura Savio

Senior Manager, Customer Success Operations, LivePerson

Publish Date: May 5, 2014

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