Conference Presentation

Using Consumption Analytics to Drive Customer Value

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As a pioneer born and raised as a SaaS provider, LivePerson has focused on leveraging data on how our customers use our products in order to provide them with the best possible service, tailor programs to their need, and drive more value for the customer and for us. Prepare to start this conversation with your customers. Follow us on this path to learn recommendations for how to get insight into this data from your customers, learn how to structure programs from the data, measure their effectiveness and enhance them based on this critical evaluation.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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