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2014 Jive Award Winner for Customer Engagement FireEye uses the JiveX external community platform to deliver mission-critical cyber intelligence updates to customers, while also providing a forum for peer-to-peer customer support and free security resources to the public. This multi-faceted community has deepened FireEye's relationships with customers, lowered support costs, and provided a new way to provide a paid-for service, furthering its competitive advantage.
Director Product Marketing, Jive Software, Inc.
Manager, Services Collaboration and Social Strategy, Fire Eye, Inc.
Publish Date: May 5, 2015
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Peg Rodarmel, SVP, Subscription Services, Infor
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