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Service offer managers are increasingly expected to deliver services revenue growth with a healthy margin. In a tumultuous year for the technology industry, with a global pandemic accelerating the market toward customer-outcome-based offers, having a well-designed service portfolio is more critical than ever. Join Hal Stanley, Sr. Director, Service Offer Portfolio Research, for insights from research into the process and key roles of service offer management, the continuing evolution of flexible consumption models (points/credits), plus high-level trends in customer success monetization and premium support offers.
Sr. Director, Service Offer Portfolio Research, TSIA
Publish Date: November 1, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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