Conference Presentation

Transforming Value Creation Through the Application of Collective Knowledge

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How does Microsoft achieve and maintain leadership in a fiercely competitive professional services industry? For the last few years, the company has embarked on a world-wide transformation of the way its 21,000-strong workforce leverages collective knowledge as a competitive advantage. The goal? To create a best-in-class example of managing collective knowledge to create greater business value, increase productivity, and drive efficiency. Jean-Claude will share how Microsoft Services knowledge collaboration culture, communities, process, and tools are a key driver of business value.

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Publish Date: October 20, 2015

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