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How does Microsoft achieve and maintain leadership in a fiercely competitive professional services industry? For the last few years, the company has embarked on a world-wide transformation of the way its 21,000-strong workforce leverages collective knowledge as a competitive advantage. The goal? To create a best-in-class example of managing collective knowledge to create greater business value, increase productivity, and drive efficiency. Jean-Claude will share how Microsoft Services knowledge collaboration culture, communities, process, and tools are a key driver of business value.
Global KM Lead, Microsoft
Publish Date: October 20, 2015
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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