Conference Presentation

The Social Support Surprise

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The social space is no longer something that just seems to be trending, but a confirmed channel for customers to engage and share experiences. Twitter, Facebook, LinkedIn, even Yelp are all examples of social channels that are now staples in business. When customers check to make sure a restaurant has been rated at least 3 stars by patrons before they set foot in the door means social is definitely here to stay. Engage customers in their social realm and make a piece of it your own. Learn how Marketo Support has connected where its customers are and the surprise and benefits that result when the support organization works for the big “Like.”

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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