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Conference Presentation

The Roadmap to Deliver Outcomes for Hardware and Industrial Equipment Manufacturers

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To leverage the opportunities by IoT/IIoT hardware manufacturers including equipment and device manufacturers are providing services to help customers to optimize their operations and increase the adoption of the products they delivered. Now customers are asking more and more for help to improve their business outcome. Two companies will present their way for Outcome Engineering and how they are building outcome offers.  

In this interactive session, we will discuss: 

  • Examples of outcome offers. 
  • How can you help customers to achieve targeted business outcomes (Outcome Engineering).
  • How to design the customer journey.
  • Monetizing of Outcome Engineering.
  • What capabilities and practices are needed to build outcome offers?

Presented By:

Harald Kopp

Director, Industrial Services Research, TSIA

Johan Claassen

VP, Lifecycle Services Operations, Emerson Automation Solutions

Gary Grecsek

VP/GM, PerkinElmer Global OneSource Laboratory Services, PerkinElmer Health Sciences

Publish Date: May 8, 2018

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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