Conference Presentation

The Measure of Success: How Customers and Companies Need to Align in Measuring Success

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With SaaS solutions "return on investment" has a different meaning. Our customers are no longer looking to monitor the long-term recovery of the original capital investment but expect to drive an instantaneous value from their new OpEx spending. Carefully planning the migration, and minimizing the time when they first receive value from the cloud solution, is a new critical measure we, as their trusted partner, must help them with. Understanding all the implications of the migration early will ensure their success, measured by a very tangible transparent metric--the up-front mutually agreed-upon time to value.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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