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Intelligent Swarming is a hot topic, for good reason. Swarming reduces customer effort, increases employee engagement, and makes knowledge transfer a byproduct of the job. Customers love that they have easy access to expertise, and Support leaders love closing skill gaps. But how exactly should you Swarm? There's no definitive guide. Fortunately, there are many paths to swarming success. In this interactive session, Sean and David will provide concrete examples of how Swarming has worked in various companies they've worked with. They'll provide a menu of proven options, so you can pick the swarming model that's right for you.
Principal, DB Kay & Associates
Publish Date: October 17, 2018
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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