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Creating new services portfolio must not be an isolated exercise: it would be misleading, slow, and ending up generating waste and frustration. Logicalis developed a unique process based in Agile and DevOps practices to approach customers, commercial, pre-sales, technology vendors and operations internal teams to create robust services offers.
In this session we'll discuss listening first, establishing a value proposition for customers that are aligned to business needs, and developing solutions that bring business and technology together. Finally, we validate the prototype with the real market and adjust the offer to put it into production.
We'll demonstrate three service offer elements that were developed using this method, and our Azure DevOps tool and workflow controls that helps us manage the offer development pipeline.
Services Director, Logicalis
Publish Date: May 7, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.