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Conference Presentation

TechByte _ Customer Feedback Without Action Is Just Noise _virtual only_

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Customer Feedback is essential for companies to understand, measure and manage customer experiences. Additionally, it allows companies to systematically listen and respond to their customers. However, we know without a real commitment to improving these experiences customer feedback is just unused data and in many cases it’s just “noise”.
 

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Publish Date: October 29, 2021

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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