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Tableau is on a mission to help people understand their data. In 2019, the Tableau Blueprint was launched. This intuitive “subway map” of best practices unified the entire company in pursuit of driving adoption and value realization for our customers, with clearly defined roles and responsibilities between Sales Account Execs, PreSales, Customer Success Managers, and Technical Account Managers. Over the year, Tableau Blueprint was integrated into every aspect of our business, from customer onboarding to Executive Briefings and our Partner network. It resulted in a true cross-functional “Customers-for-Life” approach – critical considering Tableau’s introduction of subscription offerings on all products in 2017 – and yielded business benefits including increased Services attach rates and improvements in Subscription renewals. Join Tableau as they share learnings on tactics for those working to define and operationalize a differentiated experience for their customers.
Sr. Director, Customer Solutions Programs & Operations, Tableau
Customer Solutions Program Manager, Tableau
Publish Date: October 22, 2019
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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