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Conference Presentation

Tableau Blueprint: A Step-by-Step Guide to Becoming a Data Driven Organization

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Tableau is on a mission to help people understand their data. In 2019, the Tableau Blueprint was launched. This intuitive “subway map” of best practices unified the entire company in pursuit of driving adoption and value realization for our customers, with clearly defined roles and responsibilities between Sales Account Execs, PreSales, Customer Success Managers, and Technical Account Managers. Over the year, Tableau Blueprint was integrated into every aspect of our business, from customer onboarding to Executive Briefings and our Partner network. It resulted in a true cross-functional “Customers-for-Life” approach – critical considering Tableau’s introduction of subscription offerings on all products in 2017 – and yielded business benefits including increased Services attach rates and improvements in Subscription renewals.  Join Tableau as they share learnings on tactics for those working to define and operationalize a differentiated experience for their customers. 

Presented By:

Jenny Beazley

Sr. Director, Customer Solutions Programs & Operations, Tableau

Lisa Flotlin

Customer Solutions Program Manager, Tableau

Publish Date: October 22, 2019

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Peg Rodarmel, SVP, Subscription Services, Infor

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