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Conference Presentation

Support Services Keynote | Support Services and the Dell Digital Way

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Every business is becoming a software business and support services is no exception. The pace of change in support is only increasing and technology is more critical than ever to satisfy customers and deliver financials. Dell Technologies is transforming support with the Dell Digital Way methodology that is part agile and part design thinking with a heavy dose of analytics. Join SVP of IT, Jim Roth, to learn how the Dell Digital Way is changing to the customer experience on and also the agent experience in Dell’s contact centers around the globe.

Presented By:

Jim Roth

SVP, Services IT, Dell EMC

Publish Date: May 8, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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