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Successful products have a common trait - they deliver a clearly defined set of capabilities, and they do an outstanding job at it. They delight their customers. More importantly, they got there with a relentless focus on making their customers successful. The good news is... you can too. In this , Shreesha Ramdas, SVP and GM Strikedeck at Medallia, and Paul Piazza, Sr Director of Customer Success at Reciprocity, will walk you through the guiding principles of delivering customer success, and using those insights to guide the development of awesome products.
SVP and GM, Strikedeck
Sr. Director, Customer Success, Reciprocity
Publish Date: October 22, 2019
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