Conference Presentation

Shift Left, All the Way into the Product

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

The strategy of shifting work left to lower cost channels has been around for a long time. The question is how far left can you go, and have you ever considered shifting into the product? In-product guidance is growing in popularity and has the potential to improve the client experience and lower costs through deflection of cases. We will share our journey of implementing this solution on our cloud platform and highlight the results and lessons learned. Please join this session for a demo of the solution and an honest discussion on what you need for a successful implementation. We will also share the analytic capabilities behind the tools that give us insight into the usage patterns of our customers.

Presented By:

Tom Martin

VP, Service Operations, Mitchell International

Publish Date: May 7, 2019

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.