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Renewal engagement models are evolving at a rapid pace in XaaS business models. The role of the renewal specialist is evolving. In XaaS models, everyone must be focused on the customer's success. Join Gerard Frey, VP, North America, Subscription Services at Infor, as he shares their renewal team's journey which started with securing payments, evolved to value reinforcement, and is now focused on success guidance for customers.
VP, North America, Subscription Services, Infor
Publish Date: May 2, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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