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Conference Presentation

Service Revenue Generation Keynote: The Evolution of the Renewal Specialist in XaaS

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Renewal engagement models are evolving at a rapid pace in XaaS business models. The role of the renewal specialist is evolving. In XaaS models, everyone must be focused on the customer's success. Join Gerard Frey, VP, North America, Subscription Services at Infor, as he shares their renewal team's journey which started with securing payments, evolved to value reinforcement, and is now focused on success guidance for customers.

Presented By:

Gerard Frey

VP, North America, Subscription Services, Infor

Publish Date: May 2, 2017

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Peg Rodarmel, SVP, Subscription Services, Infor

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