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Renewal engagement models are evolving at a rapid pace in XaaS business models. The role of the renewal specialist is evolving. In XaaS models, everyone must be focused on the customer's success. Join Gerard Frey, VP, North America, Subscription Services at Infor, as he shares their renewal team's journey which started with securing payments, evolved to value reinforcement, and is now focused on success guidance for customers.
VP, North America, Subscription Services, Infor
Publish Date: May 2, 2017
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
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