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Conference Presentation

Scaling Digital Transformation: The Journey from POC to Integrated Digital Operations Across Multiple Countries

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While it is easy to achieve moments of siloed success from digital transformation POCs and initiatives, the real challenge organizations face is scaling their digital programs to drive enterprise-wide outcomes. Join Victor Urbaneja, Operations Director, Ingenico, and Rohan Surve, Senior Director Sales, CSS Corp, for an insightful and interactive session as they share their journey of successfully launching and scaling an ambitious digital transformation program at Ingenico. The program that started as a POC in one country, today spans over 20 countries, bringing in the efficiencies from digitalized and harmonized global operations. The session will cover the challenges and risks faced as the program scaled, and the key lessons learned that you can adopt to accelerate your organization’s digital transformation journey.

Presented By:

Rohan Surve

Sr. Director Sales, CSS Corp

Victor Urbaneja

Global Head of Customer Care & Field Services, Iberia COO, Ingenico, a Worldline brand

Publish Date: May 6, 2021

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Peg Rodarmel, SVP, Subscription Services, Infor

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