Conference Presentation

Salesforce Journey: Taking Customer Success to the Next Level

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In this presentation, Terry Taylor will share salesforce.com’s journey in taking customer success to the next level. He will reveal how salesforce.com thinks about customer success, what they see as industry best practices, and the culture you need to build into your teams and your organization to achieve a stellar customer success function.

Presented By:

Terry Taylor

SVP, Customers For Life, EMEA, Salesforce

Publish Date: March 17, 2015

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