Conference Presentation

Salesforce Journey: Taking Customer Success to the Next Level

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In this presentation, Terry Taylor will share’s journey in taking customer success to the next level. He will reveal how thinks about customer success, what they see as industry best practices, and the culture you need to build into your teams and your organization to achieve a stellar customer success function.

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

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