This session will explore the capabilities required to pivot a Field Service organization towards higher levels of remote resolution. Participants will learn how BD Medication Management took advantage of the unprecedented opportunity that arose from the pandemic - a customer preference shift necessitated by the need for more remote resolution in the healthcare setting - to drive forward their strategy in transforming the state of their Field Service team through virtualization, phone fixes, and creative approaches to resource capacity planning.
Tracks: Field Services, Industrial Equipment, Interactive Breakout