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Conference Presentation

Remote Resolution in the Pandemic Age

This report is for Field Services members only

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This session will explore the capabilities required to pivot a Field Service organization towards higher levels of remote resolution. Participants will learn how BD Medication Management took advantage of the unprecedented opportunity that arose from the pandemic - a customer preference shift necessitated by the need for more remote resolution in the healthcare setting - to drive forward their strategy in transforming the state of their Field Service team through virtualization, phone fixes, and creative approaches to resource capacity planning.


Tracks: Field Services, Industrial Equipment, Interactive Breakout

Presented By:

Publish Date: December 10, 2020

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Peg Rodarmel, SVP, Subscription Services, Infor

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