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This session will explore the capabilities required to pivot a Field Service organization towards higher levels of remote resolution. Participants will learn how BD Medication Management took advantage of the unprecedented opportunity that arose from the pandemic - a customer preference shift necessitated by the need for more remote resolution in the healthcare setting - to drive forward their strategy in transforming the state of their Field Service team through virtualization, phone fixes, and creative approaches to resource capacity planning.
Publish Date: December 10, 2020
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.