In order to provide complete functionality, this web site needs your explicit consent to store browser cookies. If you don't allow cookies, you may not be able to use certain features of the web site including but not limited to: log in, buy products, see personalized content, switch between site cultures. It is recommended that you allow all cookies.

This content is currently only available to TSIA members.

If you believe you are seeing this message in error,
please let us know.

Conference Presentation

Redefining Support and Risk Management for Professional Services Engagements

This report is for members only

Ask about TSIA membership to access.

Already a TSIA Member? Sign In.

Managing appropriate levels of control and risk in consulting engagements is a balancing act, but providing this support can make or break a project. Organizations need to develop strategies for both quick response and large-scale support teams. In addition, timely communication of issues and status is a KEY to Customer Success. In the constant battle to keep management and customer support up to date, teams need tools to enable them to quickly and concisely communicate these highlights. In order to answer these concerns, Pegasystems Consulting organization has developed a multi-level toolbox including bidding and proposal development, risk management, weekly data collection process, and focused approach to direct support in partnership with the Customer Support organization. These tools range from pre-proposal assessment, bid approval, supported ongoing risk management, mobile-capable status updates, through enterprise wide reporting capabilities. This multi-level approach allows the organization to keep pace with the tremendous growth and complexity.

Presented By:

Denise Svenconis

Engagement Leader, Pegasystems

Publish Date: October 18, 2016

TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.

Peg Rodarmel, SVP, Subscription Services, Infor

Experience Our Community

Our thriving community of 35,000 services leaders rely on TSIA insights every day.