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Managing appropriate levels of control and risk in consulting engagements is a balancing act, but providing this support can make or break a project. Organizations need to develop strategies for both quick response and large-scale support teams. In addition, timely communication of issues and status is a KEY to Customer Success. In the constant battle to keep management and customer support up to date, teams need tools to enable them to quickly and concisely communicate these highlights. In order to answer these concerns, Pegasystems Consulting organization has developed a multi-level toolbox including bidding and proposal development, risk management, weekly data collection process, and focused approach to direct support in partnership with the Customer Support organization. These tools range from pre-proposal assessment, bid approval, supported ongoing risk management, mobile-capable status updates, through enterprise wide reporting capabilities. This multi-level approach allows the organization to keep pace with the tremendous growth and complexity.
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology Services Industry Association (TSIA) is dedicated to helping services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.