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With the shift toward cloud technology meaning fewer IT resources are available, enterprise technology companies are finding a new source of revenue for professional services: Microtransactions. These small, bite size projects, such as customizing a screen or creating a report, are a great way to boost consultant utilization and create a new revenue stream. However, with an industry average of 38 business days to deliver a PS proposal, current systems and processes can't support this approach profitably or at scale. In this session, hear more about this trend, learn how to create a lucrative business for PS microtransactions, and take a look at some innovative technology emerging to automate proposal generation and even introduce self-service quotes and payment.
Distinguished VP, Service Technology Research, TSIA
Publish Date: May 8, 2018
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Peg Rodarmel, SVP, Subscription Services, Infor
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