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While most education organizations are good at developing content, the same is not true for developing service offers. Part of the problem is that many customer training organizations function as if the terms are synonymous. Offer development is increasingly important in a XaaS business model and alignment of training offers, with a customer’s technology product journey, is critical. In the general session of this workshop, a service offer development framework, and its application to the development of education offers, will be presented. Following the general session, attendees will breakout into teams and discuss the skills, practices, metrics and capabilities needed to perfect the craft of service offer development.
VP, Education Services Research, TSIA
Publish Date: May 26, 2021
TSIA is well worth the investment. This is the one place where you can come and get a fusion of ideas that you can then marry up to the goals and objectives of your organization and boil that down into several actionable plans that you can implement over the next 6 months to a year.
Peg Rodarmel, SVP, Subscription Services, Infor
The Technology & Services Industry Association (TSIA) is dedicated to helping technology and services organizations large and small grow and advance in the technology industry. Find out how you can achieve success, too. Call us at (858) 674-5491 or we can call you.