Conference Presentation

Optimizing Renewal Rates via Partners

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Support Partners are a fundamental element to expanding market presence globally, especially where local language is a key requirement. However, transacting maintenance renewals through these third parties can bring complexity and conflict. Come hear how BMC’s Support Sales team has evolved our practices to increase renewal rates for contracts where Support Partners are involved.


Presented By:

Delise Jung

Director, Support Sales Operations and Support Partner Program, BMC Software

Mark Graham

Area Vice President, Renewals, BMC Software

Publish Date: May 7, 2014

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