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During this short burst session, you will hear from executives at Nikon Precision and Swisslog how they are using smart, connected products to move beyond the device itself and using data analytics to optimize the entire service delivery across all channels. Topics will include: insights on connecting products and the building of the data model at Nikon Precision, and the Swisslog roll out of remote monitoring systems, and the benefits of proactive support on total service delivery costs.
VP Research, Field Services, TSIA
VP, Field Operations, Swisslog
SVP, Engineering Services and Customer Support, Nikon Precision
Publish Date: May 2, 2017
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Peg Rodarmel, SVP, Subscription Services, Infor
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